Return Policy

Eligibility for Returns:

• We accept returns within 14 days of your purchase.

Items Not Eligible for Returns:

• Items that have been worn, washed, or altered.
• Items without their original tags or packaging.

Return Process:

• To initiate a return, please contact our customer service team at outpostaustintx@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item(s).

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.

Refund Processing:

• Refunds will be processed within 14 business days of receiving the returned item(s).
• The refund will be issued to the original payment method used during the purchase.

Refund Amount:

• The refund amount will be the purchase price of the item(s) minus any discounts or promotions applied.

Refund Exceptions:

• Shipping and handling charges are non-refundable.
• In the case of free shipping on the original order, the cost of shipping will be deducted from the refund amount.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at outpostaustintx@gmail.com. We will provide instructions on how to return the item or arrange for a replacement.

We currently do not offer exchanges. If you need a different size, color, or style, please follow the return process and place a new order for the desired item.

Order Cancellation:

• We are usually unable to change or cancel an order after you've placed it.
  

Cancellation Exceptions:

• Once an order has been shipped, it cannot be canceled. In such cases, please follow the return process upon receiving the order.
• It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again.